ServeU.net Web Hosting

If you cannot find the answer to your question in our Help Center, please use our Ticketing System.

To open a ticket in our Ticketing System is very easy. A support member from our ServeU Webhost team will help you and you will receive the information you are looking for within maximum of one hour after the ticket has been opened by you.

Notice: Before opening a support ticket, please read the relevant section information from the Contextual Help, Video Tutorials and the F.A.Q sections.

To open a ticket, please do the following step:

1. Go to the members login page.

2. Log in with the username and password that you received in the confirmation mail when you signed up for our services.

3. When you have logged into the Control Panel, point the mouse over the Support link in the top left corner of the navigation menu. This will result in a drop-down menu which will display the following options: F.A.Q., Open New Ticket, View Opened Tickets, View Closed Tickets and Video Tutorials. Click on the Open New Ticket link to procced.

4. The opened page displays a form that you should complete before sending a help request, called ticket, to our Customer Support staff. Please fill out all fields carefully because the more accurate information you can provide, the more precise our reply will be. When you have completed the form, please press the Submit button to send the ticket to our Customer Support staff. To view tickets already opened, click on the View Open Tickets link in the Help Center menu.

Notice: The new ticket form can also be reached in the Help Center menu, described in section 3, from there you click the F.A.Q link as shown in the image below.

In the F.A.Q. section, there is a Request Help link which will direct you to the same new-ticket form, to describe the problem you are having and place the inquiry.

Viewing Opened Tickets

This page displays all the tickets you have opened, it includes detailed information about each subject, status and the average response time for each ticket, it also shows the date on which it was opened.

In the opened page, there will be a list displayed which shows all the tickets that you have submitted. You review the contents of the tickets by simply clicking on its number, subject or more info link.

Viewing Closed Tickets
Here you will see a list of all tickets that have already been closed.